Backyard Plaza LLC ("we" and "us") is the operator of (https://backyardplaza.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.


2. Shipping Costs

 

Backyard Plaza offers free shipping to our customers. Only customized orders may include a separate shipping cost.

 

3. Delivery Terms

3.1 Transit Time Domestically

Once shipped, items usually takes 3-10 business days to arrive.

 

3.2 Dispatch Time

Orders are usually dispatched within 2 business days of successful payment.

Our warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


3.3 Change Of Delivery Address

For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.


3.4 P.O. Box Shipping

Due to the size of our shipments, Backyard Plaza LLC will not ship to P.O. box addresses. We are unable to offer courier services to these locations.

 

3.5 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.


3.6 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation or you can track your order status with updates at https://backyardplaza.com/apps/trackingmore.


4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Order can also be tracked here https://backyardplaza.com/apps/trackingmore.


5. Package Damaged In Transit

If you find a package is damaged in-transit, if possible, please reject the package from the courier and get in touch with our customer service. If the package has been delivered without you being present, please contact customer service at info@backyardplaza.com or by phone at 833-230-9822.


6. Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website*

*All MN orders subject to sales tax.

 

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

8. Insurance

Packages are insured for loss and damage up to the value as stated by the courier.


9.1 Process for packages damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


9.2 Process for packages lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the package lost.


10. Customer service

For all customer service inquiries, please email us at info@backyardplaza.com

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